FAQ

WANT TO KNOW ALL ABOUT OUR LATEST NEWS, UPDATES AND DISCOUNTS?
Simply drop us a line at info@concierge.sg along with your name and email address and we will add you to our mailing list.
What is Concierge.sg?
Concierge.sg is seamless and fuss free online shopping experience that delivers to your door. No more E.R.P, battling traffic and horrendous crowds, simple and easy and straight to your door.
Who is Concierge.sg?
Concierge.sg is a subsidiary of ANT INDUSTRIAL DESIGN PTE LTD.31 Toh Guan Rd East #08-02 LW Technocentre Singapore 608608
What is your delivery fee?
Our Local delivery fee (Singapore only) is set at a flat rate of $6 SGD for all orders big and small under $100 SGD.Orders over $100 SGD will be delivered free of charge. All orders will be shipped using Courier Service and will take 2-3 working days.PLEASE PROVIDE AN ADDRESS WHERE THERE WILL BE SOMEONE TO ACCEPT YOUR DELIVERY. eg.office,work place or home

For International shipping please contact us directly at info@concierge.sg

Where are your products from?
Currently all of our products are from Japan. We are working with amazing Japanese Brands like +d, DUENDE and Issey Miyake to bring you the latest from Japan and we will soon be expanding to bring you products from designers around the world.
What is your return policy?
All our goods sold are non-exchangeable and non-refundable.

In the event of a defected product, please contact us directly.

Terms and Conditions
Cancellation of Order

There will be no cancellations once the order is paid and confirmed by the customer.

Exchange & Refunds

All goods sold are non-exchangeable and
Non-refundable.
In the event of a defected product, please contact us directly.

Customers Databases/Privacy

Customer information is not sold to or shared with any other parties without prior consent of our customers.

Warranty of Goods/Services

All our goods/services will serve their intended functions.

Terms of Warranty

All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

LOCAL SHIPPING (Within Singapore)

Delivery within Singapore is provided via courier service. Shipment time is approximately 2-3 working days upon payment/confirmation.
PLEASE PROVIDE AN ADDRESS WHERE THERE WILL BE SOMEONE TO ACCEPT YOUR DELIVERY. eg.office, work place or home

INTERNATIONAL SHIPPING

International Shipping will be sent via SPEEDPOST. Fees for international shipping may vary from country to country. For international shipping please email us your order directly so we can provide you with the best shipping rates for your order. Shipping time for most countries is approx 6-14 working days.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.